TERMS & CONDITIONS
Last Updated: June 2026
These Terms & Conditions apply to all quotations, estimates, installations, renovation projects and services carried out by Bristol City Kitchens & Bathrooms Ltd. Co. reg. no: 13996234 | VAT reg. no: 425727880
Quotations
All quotations are valid for 30 days unless otherwise stated.
Quotations are based on information available at the time of survey and may be subject to revision if additional works become necessary once existing kitchens, bathrooms, flooring, walls, ceilings or services are removed.
Labour Costs
Standard tasks laid out at fixed costs, depending on the amount of work required, determines the list of tasks. If we are supplying the products, the prices will be for items we have sent through as suggestions. Where the client is supplying the products, we will list the products needed to be supplied at the bottom of your estimate, and the labour/materials will reflect the cost of these products to be installed.
If products are supplied are of a non-standard design i.e. wall mounted taps, metro, mosaic or natural stone tiles, tile over shower bases, toilets that require connection to an electricity mains supply, flat packed furniture etc, the standard prices may not apply, due to the further extent of work required, during the installation process.
Deposits & Payments
A deposit may be required before work commences.
Material orders will not be placed until any agreed deposit has been received.
Payment schedules will be detailed within your quotation and invoice documentation.
Final payment is due upon completion unless otherwise agreed in writing.
Variations & Additional Works
Any customer-requested changes to the agreed specification may result in additional charges and revised completion times.
Additional work discovered during the project will be discussed and approved before proceeding wherever possible.
Existing Property Conditions
Many renovation projects involve working within existing properties where concealed issues cannot be identified during initial surveys.
Examples include:
Hidden water damage
Defective plumbing
Unsafe electrical installations
Structural defects
Rotting timber
Asbestos containing materials
Non-compliant previous building work
Where such issues are discovered, additional works may be required and charged separately.
Parts and Materials
These are listed in the column next to the labour cost column. We use the correct materials for the job and over engineer our installations e.g. using copper pipe with Yorkshire fittings in the bathrooms and fully supporting baths/showers on timber frames triple sealing bath/shower wall connections, these practices increase the materials cost you may have in comparison to our competitors but the difference is we guarantee all our work and know your bathroom will not leak.
Products
These are listed on the lower part of the quote. Where the products are to be supplied by the customer this section may be exist and the parts to be supplied will be listed at the bottom of the quote.
Parts to be supplied
This is a list at the very bottom of the quote of the items required to complete the renovation. If you are supplying your own fittings these will be listed here so you have a comprehensive list to purchase & supply. Often, we just ask you to supply tiles due to the huge array of choice, in this instance this will be notified in this list.
Tiles – Standard
Standard tiles are that made of Ceramic/Porcelain and are usually 600x300mm or thereabouts.
Tiles – Non-Standard
Non-standard tiles are made of a natural stone or are Ceramic/Porcelain and are either smaller or larger than standard tiles in width & height. This obviously includes tiles such as Mosaic and metro (subway tiles).
Intricate patterns such as chevron or herringbone will also incur a surcharge as they are much more labour intensive.
Customer-Supplied Materials
Where customers provide fixtures, fittings, appliances or materials, Bristol City Kitchens & Bathrooms Ltd cannot be held responsible for:
Manufacturing defects
Delayed deliveries
Incorrect specifications
Damaged products
Compatibility issues
We do not usually order products from suppliers who we don’t have an existing relationship with. If the customer would like products from elsewhere then they will have to order this themselves. Any faulty, broken, or incorrect products that need replacing will be solely the responsibility of the customer. This will need to be done in a timely manner so as not to hold the job up. Doing so will incur a fee of £350+vat per day to cover costs and invoiced in ½ day denominations.
If we are installing the customers purchased products, we require all products, including tiles etc, to be on site, on the first day of installation, to ensure (for example) first fix pipes are brought to the correct locations. All products have different pipe installation locations - we visit many bathrooms/kitchens where pipes are not going direct to towel rails/sanitary ware for instance.
Delays
Completion dates are estimates only.
We shall not be liable for delays caused by:
Supplier shortages
Product backorders
Extreme weather
Utility interruptions
Customer variations
Unforeseen site conditions
Access & Site Preparation
Customers are responsible for ensuring reasonable access to the property and work area.
Any parking restrictions, permits or access requirements should be disclosed before work begins.
Pre-work survey
Most bathroom renovations are standard. However, on occasions, it may be necessary to carry out a more in-depth survey, prior to the commencement of works, for which we do not charge. We may need access to the loft, electrical installation or under floor area, to gain a greater understanding of the property, to aid a smooth installation.
Waste Removal
Waste removal included within quotations relates only to renovation materials generated during the contracted works unless otherwise stated. We remove all old fittings, rubble, and contents from your bathroom; we dispose of these at a licensed disposal facility, the cost of which will be listed in the quote.
Cleanliness and Repair
At the start of every day, we mat out the whole area leading to the bathroom; we roll up these sheets and mats at the end of every day, so the customers property is kept clean. We also require an area approx. 4sqm, which will be matted out, to make up fittings.
Most of housing stock is of significant age and as a result, there is often brittle lathe & plaster. Any opening of old cracks, or brittle plaster falling from lathes, would be made good, by us, at no extra cost. Similarly, any damage to the property would be made good.
Liability
Our liability is limited to the value of the contracted works.
We shall not be liable for indirect losses, loss of earnings, business interruption or consequential damages.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Other issues uncovered
We can undertake all areas of work, including electrics. It is uncommon, although not unknown, for there to be a serious electrical fault such as damaged or missing CPC (earthing). These problems cannot always be foreseen and may not become apparent until work has started. Any serious fault, such as this, would have to be resolved to make safe and we would undertake this work & add any incurred cost at our standard prices to the final Invoice.
Similarly, if we uncover any rotten flooring/additional wall work or other issues that need to be resolved the work would be added to the final invoice and clearly marked additional works. We cannot always foresee this.
Time periods of work and use of bathroom
Most bathrooms are completed within 10-14 working days, depending on the number of tasks within the renovation. We can experience delays in receiving supplies due to Covid-19/pandemics. There can also be a plaster drying time, not included in this timescale, when work cannot be carried out. It is normal practice for us to place a de-humidifier and heater in the room to speed up this process.
As part of our systemised installation process, we usually install the new bath on the first day and build the rest of the bathroom around it; this allows the householder to have bathing facilities throughout the renovation. If the toilet is the only one in the house, we will put the new toilet in place to be usable, but not fixed in, at the end of the working day.
We aim to start at 8am however it can be earlier or later. A member of our office team will keep you updated so not to inconvenience your day.
Some of our team will work long hours. We understand this may be inconvenient to some, but we ask for patience as we do this in order to get the job completed. If weekends & evenings are not possible, please let our office team know.
Cancellation
Upon acceptance of the quote, we require notified deposit payment. If we are providing products, the deposit required will be more and will form part of the payment. If the work is cancelled, this money is non-refundable. If the work is postponed and rescheduled, the money will still make part of the payment.
Payment
To aid the smooth running of the business, it is essential to maintain cash flow, so we operate a stage payment system.
This also reassures the customer they are not paying out large sums of money without seeing results. The normal payments are a deposit to book in the works at time of acceptance followed by approx. a first on the first day work starts followed by approximately a second during tiling leaving the balance payable on the completion day of work at handover.
The payment schedule must be adhered to. We reserve the right to cease work if stage payments are more than a day late. Any queries with the final invoice we wish to resolve amicably however we reserve the right to enforce our policy to recover our bathroom parts in the unlikely event the final invoice is not paid.
Non satisfactory
In the extremely rare event that the customer is not happy with part, or the entirety of the work, and providing the clients claims are justified, we would seek to rectify this immediately and bring forth an amicable resolution. We reserve all rights to be given the opportunity ourselves to fix, adjust, or bring up to standard any & all issues, providing the customers claims are justified.
Guarantee
We guarantee our work for a year subject to terms and conditions. Products supplied by us are subject to a year guarantee minimum. If the client chooses to supply their own products, we will not be responsible for any faults incurred by these and advise the client to speak to the manufacturer or supplier. Blocked showers are often caused by hair build up in the trap, BCK&B advises our clients to empty shower traps regularly to avoid blockages. If we are called out to a supposed blocked shower and we find it to be hair causing the blockage, a £75 charge will be applicable. Discoloured grout is caused by limescale. We recommend you regularly descale your bathroom to preserve the finish. Grout discolouration from limescale is not covered under our guarantee.
If you wish to discuss these terms & conditions, please call us on: 07495129625 and we will be happy to help.
www.bristolcitykitchensandbathrooms.co.uke: bristolcitykitchensandbathrooms@protonmail.com | t: 07495129625